Call center

Thanks to modern communication tools, e-health allows to closely follow the health condition of persons who want to stay home.

Such as numerous persons, you chose to live in a residence equipped with services and telemonitoring systems or to install such systems in your own private home. In order to guarantee your safety, these systems send specific alerts in case of trouble in the house or on the person (fall or malaise). ALSAPPELS is a specific call center conceived to get these alerts and call medical urgencies if necessary. This call center, created due to the initiative of MEDeTIC can :

Contribute to the development of the e-health project of MEDeTIC aiming at a better taking care of dependant persons in their homes
Develop innovative professions with integration of a video application in a call center
Allow our client firms to answer the new needs of managing business contacts
Allow working persons with handicap to find a stable job with real competences in an expending sector
Propose an citizen undertaking and a new form a services to firms that have to pay the Agefiph contribution, french tax involved for help disabled person

For a maximal security, specialized call center agents treat these alerts 24/7. Moreover, with this system, you can benefit from real-time transmission of these alerts what allows a rapid reaction of rescues parties. If desired, the call center agents could access to your personal medical records in order to call your usual doctor or any specialized doctor that you might need.

The ALSAPPELS Call Center is equipped with innovative and reliable communication tools. Moreover, you can directly call our call center for practical information, administrative and technical support or to contact your specialized doctor.

The innovation in this call center is the video application with which it is equipped. This application allows you to have a visual contact with your interlocutors. This visual contact is reassuring and let you discuss in a more free and safety way.